Terms of Service

1. Terms Acceptance

LoungeOS is made and operated by Sigalix. By creating a LoungeOS account, or by installing, opening or using the LoungeOS web app or the Windows, Mac or Android apps, you confirm that you have the authority to act on behalf of your business and agree to be bound by these Terms of Service. If you do not agree, do not use LoungeOS.

2. Subscriptions, the 14-Day Free Trial & Your Right to Use

A LoungeOS subscription gives your business a revocable, non-exclusive, non-transferable right to use LoungeOS for as long as the subscription is active, with the number of users and devices included in your plan: Starter (2 users, 2 devices), Business (5 users, 5 devices) or Pro (unlimited users, 10 or more devices). The software itself remains the property of Sigalix.

Every plan starts with a 14-day free trial with Business features. No payment is needed up front. To keep using LoungeOS after the trial, choose a plan at account.loungeos.app and pay monthly or yearly. Current prices are listed on our pricing page.

3. Payments & Billing

You pay for your subscription on account.loungeos.app by Mobile Money (MTN, Orange), card or PayPal. Payments are processed by our payment provider. The amount is charged in FCFA, and US$ prices are shown converted. Invoices and receipts are sent by email. You manage your plan, invoices and payments at account.loungeos.app. For billing questions, email billing@sigalix.com.

4. When a Subscription Ends

If your free trial or subscription ends and is not renewed, LoungeOS becomes read-only, on the web and on your tills, until you renew. Read-only means you can still see past orders and reports, print and export, but you cannot make new sales or edits. We do not delete your data when a plan ends.

5. User Account Accountability

Each person signs in with their own LoungeOS account. The owner invites staff by email and gives each staff member a role with its own permissions, and staff can use a quick PIN on a shared till. You are responsible for giving your staff the right roles and for keeping passwords and PINs private. Sigalix bears no liability for cash discrepancies, deleted orders, inventory theft or billing errors caused by poorly configured roles or shared passwords.

6. Offline Use, Data & Backups

Your business data is stored in the cloud, and we make a full backup of all data every day. The Windows and Mac apps also keep a copy on the computer, keep selling without internet and sync automatically when the connection comes back. A till that has not synced for 7 days becomes read-only until it reconnects, and a warning shows during the last 2 days. The web app and the Android app need internet.

Connect your tills to the internet regularly so their data reaches the cloud. Sigalix is not responsible for hardware failures, damage to your devices, or changes made on a device that are lost before the device syncs.

7. Limitation of Liability

In no event shall Sigalix be liable for any direct, indirect, incidental, special or consequential damages (including loss of profits, revenue or customer goodwill) arising out of the use of, or inability to use, LoungeOS, even if advised of the possibility of such damages.

8. Contact

For questions about these terms, email Sigalix at info@sigalix.com. For billing questions, email billing@sigalix.com.